Fair & Fast
Refund Policy
Approved refunds go back to your original payment method within 5–7 business days — tracked and confirmed at every step.
5–7Business days to refund
100%Original payment method
$0Restocking fees
48hDamage claim window
Track Your Refund’s Journey
Every refund follows the same four steps — and you’re emailed at each one.
- Request ApprovedYour return request is reviewed — usually the same day.
- Item InspectedThe approved return is received and checked by our studio.
- Refund IssuedSent to your original payment method within 5–7 business days.
- In Your AccountBank posting can add 2–5 days depending on your card issuer.
What Happens in Each Case
| Situation | Replacement | Full Refund | What We Need |
|---|---|---|---|
| 🔨 Arrived damaged | ✓ Free | ✓ Yes | Photos of item & packaging within 48 hours — no return shipping |
| 🖨️ Print or frame defect | ✓ Free | ✓ Yes | Photos of the defect within 7 days of delivery |
| 📦 Wrong item delivered | ✓ Free | ✓ Yes | Order number and a photo of what arrived |
| 💭 Changed my mind | ✗ Custom items | ✗ Custom items | Made-to-order pieces can’t be restocked — contact us before production starts and we’ll change or cancel free |
| 💾 Digital download issue | ✓ File replaced | Case by case | Tell us what’s wrong — we fix or replace the file right away |
Good to Know
- Refunds always return to the card or account you paid with — no store-credit-only tricks
- Gift card purchases are refunded back to the gift card balance
- You’re notified by email at every step: approval, inspection, and issue
- Full return rules are in our Returns & Exchanges policy
⏳
Refund taking longer?
First check with your bank or card issuer — pending refunds often sit on their side for a few days. Still nothing after 10 business days? Send us your order number and we’ll trace it with the payment processor right away.
Questions About a Refund?
Send your order number and we’ll check the status immediately.