Help & Support
Real people, fast answers — before, during, and after your order.
Talk to Us
Choose whichever channel suits you — every message reaches the same small studio team.
Email Us
theartframer136@gmail.com
Best for custom photo orders and anything with attachments. We reply within 24 hours.
Contact Form
theartframer.us/contact
Leave the details and we’ll get back to you — no account needed.
Common Topics
Talk to the Makers
When you contact The Art Framer, you’re not talking to a call centre — you’re talking to the studio that prints, stretches, and frames your order. That means real answers about sizes, frames, colours, and walls, from people who work with canvas every day.
- Sizing advice for your exact wall — send a photo, we’ll recommend
- Frame & colour guidance matched to your décor
- Order changes possible any time before printing starts
- Bulk & corporate quotes within one business day
How Support Works
- Reach out — call, WhatsApp, email, or the contact form, whatever is easiest.
- We investigate — order issues are checked against production and shipping records the same day.
- We make it right — replacement, reprint, or refund. A damaged canvas is always on us, never on you.
Quick Answers
How fast do you reply?
Calls and WhatsApp — usually right away during business hours. Email and the contact form — within 24 hours, often much sooner.
Can you help me pick a size?
Yes — send a photo of your wall and its rough width. We’ll recommend a size, or use Try It on Your Wall to preview it yourself.
My canvas arrived damaged
Send us a photo of the damage and the packaging within 48 hours — we reprint and reship at no cost, no return needed.
Can I change my order?
Any time before printing starts — contact us with your order number and the change you need.
Still Need a Hand?
Tell us what’s going on — we’ll sort it out quickly.