Returns & Exchanges
Most pieces are made to order just for you — here’s exactly how returns, exchanges, and damage claims work.
How to Request a Return
- Email us within 7 days of delivery — send your order number and clear photos of the issue to theartframer136@gmail.com, or use the contact form (choose “Returns & Refunds”).
- We review the same day — your photos are checked against production and packing records; no forms, no waiting on hold.
- We make it right — a free reprint, an exchange, or a refund per our Refund Policy. Damaged items never need to be shipped back.
Eligible for Return
- Items that arrive damaged in transit
- Items with a printing or framing defect
- Incorrect items — wrong artwork, size, or frame delivered
- Reported within 7 days of delivery
- Unused and in the original packaging
Not Returnable
Personalised & custom-sized art
Made uniquely for you, so they can’t be resold — unless they arrive damaged or defective, in which case we reprint free.
Digital downloads
Delivered instantly and can’t be “returned” — but if a file has an issue, we’ll fix or replace it right away.
The No Broken Canvas Guarantee
A damaged canvas is always on us — never on you.
- Send photos of the damage and packaging within 48 hours of delivery
- We reprint and reship completely free
- No return shipping — keep or dispose of the damaged piece
- Priority production so the replacement ships fast
Good to Know
Want a different size or frame?
Contact us before your order enters production and we’ll change it free. After delivery, exchanges are assessed case by case — just ask.
When is the refund paid?
Approved refunds go back to your original payment method — see the Refund Policy for timelines.
Why photos?
Clear photos of the item and packaging let us approve most claims the same day — and help us hold our carriers accountable.
Start a Return or Exchange
Have your order number and photos ready — we’ll take it from there.